Vagas e Empregos SP - Oportunidades de empregos em São Paulo

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Customer Service for Maritime Cargo

Provides support to customers by offering useful information, answering questions, and handling complaints. They are the frontline support for clients and help ensure customer satisfaction with our products, services, and resources. The Maritime Cargo Customer Service team is responsible for maintaining excellent service for our internal and external clients.

How you create impact

• Proactive customer service and consultancy, ensuring customer satisfaction.
• Shipment management: qualifying and entering customer orders into the operational process.
• Handling complaints.
• Customer onboarding: including and transferring customer requirements into KN systems; monitoring initial customer orders.
• Customer data management: maintaining and integrating customer data into KN systems.
• Operational customer relationship management: sharing knowledge with sales; establishing operational relationships with customers (sales support).
• Reporting: creating, refining, and reviewing reports.
• Coordination with internal systems.
• Customer focal point: communication point regarding quotations, maritime cargo, and pickup/delivery.
• Monitoring internal data and customer indicators according to customer expectations, action plans, and continuous improvement.
• Guiding and assisting less experienced team members, responsible for providing solutions with complexity.
• Complying with and respecting health and safety, quality, and environmental policies and procedures, as well as internal company rules applicable to all employees, especially regarding supply chain security or customs obligations.

What we would like you to bring

• Complete higher education in Foreign Trade, International Relations, Logistics, Administration, or related fields.
• Experience with coordinating maritime import shipments.
• Experience in Customer Service.
• Advanced English skills.

What's in it for you

Strong customer service skills combined with operational excellence will be key to your success. Your knowledge of clients, operations, and services, along with the key attributes we seek, will help you succeed in this role.

Who we are

Logistics shapes everyday life—from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in people's lives worldwide.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether delivering life-saving medicines, developing sustainable transportation solutions, or supporting local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions without prior signed agreement will be considered our property, and no fees will be paid.